![]() ![]() Training is often needed as the technology is there, but the implementation, training and real-time support isn’t, so a company may not see as strong a return on their investment due to poor adoption rates.Ĭhoosing an audio conferencing provider to help maximise the Skype for Business experience can be challenging, but there are certain factors to consider including:.Consulting services and strategic planning that can help companies navigate the complexities of a Skype for Business transition or Microsoft Office 365 deployment.Global help and support that is available in-product and around the clock so IT teams don’t have to take on a troubleshooting role or need to support end-user questions around Skype for Business.Implementation services that include enhanced Skype for Business implementation and adoption processes, to drive better activation rates, so companies can show a better return on the Skype for Business investment.With the right partner, enterprises can add the following capabilities to Skype deployments: Key integrations include the ability to customise meeting invitations and to simplify the complicated meeting access from mobile devices to drive the right user behaviour that IT teams need to make software deployment a success. Integrations can be challenging, but if done right, will drive exponential productivity. Instead, organisations are available to not only solve problems around audio quality, but also work to drive company-wide implementation and support. Microsoft partners are willing to step in to ensure that the Skype deployment does not block user engagement and employee productivity. By adding audio conferencing integration, companies will have better audio quality and consistency with best-in-class, 24/7 customer support, as well as the ability for external participants such as clients, vendors and partners to join meetings and to have an optimal experience. Skype for Business already provides VoIP audio, but there can be limitations in scale, audio quality and consistency, as well as global availability and accessibility. Microsoft is improving its own platforms by teaming up with its partners to improve the overall user experience. Specialist partners can provide value-add capabilities, including audio conferencing services that exceed Microsoft’s ability to deliver a consistent, quality experience. ![]() By working with a trusted partner to improve the functionality of Skype for Business with minimal effort and financial investment, the original ROI calculus once again begins to look more accurate. In today’s market, we are seeing several companies stepping in to provide this support and guide users to a better experience. Companies of all sizes that are deploying UC tools typically struggle with various issues including: quality, deployment, provisioning, poor adoption and lack of support. When collaboration software and services aren’t used optimally, productivity grinds to a halt. The threat of non-adoption of UC software is even more frightening. When an organisation does not fully implement and deploy software, IT projections that initially looked so promising can quickly look far off the mark. If a workforce hasn’t had sufficient training or time to familiarise themselves with the platform or find the software too complex for day-to-day tasks, the enterprise will not be getting the best return on investment (ROI). As with most software and services, the benefits are only fully realised when end-users both understand the product and use its features to the maximum. Not all users get as much out of the Skype platform as they could. ![]() In fact, Frost & Sullivan estimates that as of 2016, Microsoft held a 50% share of all UC licences.īut there is a large difference between a licence and an active user. Microsoft continues to have a large installed user base: both of its on-premise software, and now, increasingly, in the cloud, as Office 365 commercial licence sales have reached a monthly active-user count of around 100 million users. When it comes to business communications, Skype for Business has been a success, partly due to its adoption in the consumer space before Microsoft purchased Skype and transformed it into an enterprise-ready unified communications (UC) tool. According to Frost and Sullivan, Microsoft is a dominant force in the enterprise communications space, and is estimated to have around 140 million licensed users on Skype for Business. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |